Terms and Conditions
Thank you for giving our online catalog a try. Total Satisfaction Is Our Goal We take pride in providing exceptional customer service and technical support.
In the event you have a problem with your order, it’s our objective to make sure you are satisfied. If you have any issues with your order, please contact us to resolve your issue.
Prices And Offers: Prices and descriptions are subject to change without notice. Items can be withdrawn from sale at any time. We are not responsible for typographical errors.
Payment: You can use Cash, Credit Cards (We Accept American Express, MasterCard, Visa, Discover), PayPal, Checks or Money Orders. No COD please.
If you are paying with a check or E-check, it must clear before product will be sent.
Ways to Order: Ordering Online of all the products in our catalog is available 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection. Ordering by Telephone please call: 1-800-777-5543 (9am - 5pm EST). From locations worldwide, please call: 1-248-683-1536 Ordering by Fax Fax your orders 24-hours worldwide: 1-248-683-8284
Shipping: Most items are shipped within 48 hours (except items paid by
E-/check). Most items are shipped using USPS, packages may arrive by another carrier based on a number of factors, we use all services available. If you prefer a specific shipper email me, I will try to accommodate you. Pick-up items are by appointment. Insurance may be required on some items. Report any shipping related issues immediately for proper credit. Above all be patient we do not control mail delivery. Customer Service Call: 1-248-683-1536 Use this number for questions about your order, product information, returns or exchanges or questions on installation or fitment! Customer Service available until Monday – Friday 9am – 5pm EST.
Sales Tax: Sales tax is collected in Michigan.
Special Orders: All Special order parts require the entire order to be paid in advance. There are no returns allowed on special orders.
Damaged Shipments: If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order.
Return policy: Custom work can not be returned. Returns are not accepted after 30 days from receipt of merchandise. All returns must have an RMA number or name on the box. Remember, we can't accept damaged returned products.
Note: We reserve the right to charge a restocking fee. Electrical Items: Once opened, electrical items cannot be returned unless defective.
Warranty Information: Warranty claims to be handled by Marlin Corporation 100% Satisfaction is our Goal, If you have questions or concerns regarding your Marlin’s product you can get FAQ on our web site or call us direct, we’re always happy to help. 100% Guarantee is our Commitment, Our clocks*, thermometers* and mounts* come 100% Guaranteed to be free from manufacturing and material defects for the LIFE of the product. We will repair or replace any item found to be defective in material or workmanship with proper notification within the first year of your purchase at no charge to you. Should you receive a defective item, please contact us immediately so we can make arrangements to replace the item. After the first year of service there will be a pro-rated and S&H cost to replace any defective item. Items that require specialized service like compasses or complex electronics, may require shipment directly to it’s manufacturer. *All items may not qualify for limited lifetime guarantee, please check for details. Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Last update 05/20/2014